How to Download and Use the LiveVox Agent Desktop Native Application
If you are a call center agent or an administrator who uses LiveVox, you might be wondering how to download and use the LiveVox Agent Desktop Native (ADN) application. This application is designed to enhance your experience with the following features:
Offers browser-independent access to the agent desktop.
Enables integrated voice using the computer (WebRTC) to place a call.
Provides you with the ability to record the agent's desktop.
Enables an administrator to add and delete desktop native commands using the LiveVox portal.
In this article, we will show you how to download, install, configure, and use the LiveVox ADN application for Windows, Mac, or Linux platforms.
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What is LiveVox Agent Desktop Native Application?
The LiveVox ADN application is an installable application that allows you to access and use the agent desktop without relying on a web browser. It also enables you to use your computer as a phone device (WebRTC) and record your desktop activities during a call. The ADN application is supported by LiveVox and is available for download from the LiveVox portal or the agent sign in page.
Features and benefits of LiveVox Agent Desktop Native Application
The LiveVox ADN application offers several features and benefits that can improve your productivity and performance as an agent or an administrator. Some of these are:
You can access the agent desktop from any computer without installing any browser plugins or extensions.
You can use your computer's microphone and speakers or a headset to make and receive calls without needing a physical phone device.
You can record your desktop screen during a call for quality assurance, training, or compliance purposes.
You can customize your desktop native commands using the LiveVox portal. These commands are shortcuts that allow you to perform actions such as logging in, logging out, changing status, transferring calls, etc.
Requirements and compatibility of LiveVox Agent Desktop Native Application
To use the LiveVox ADN application, you need to meet the following requirements:
You need to have a valid LiveVox account with agent or administrator privileges.
You need to have a stable internet connection with sufficient bandwidth and low latency.
You need to have a computer that meets the minimum system requirements for Windows, Mac, or Linux operating systems. You can check the system requirements .
You need to have a microphone and speakers or a headset that are compatible with your computer and operating system.
How to download LiveVox Agent Desktop Native Application as an administrator?
If you are an administrator who wants to download the LiveVox ADN application for yourself or for your agents, you can do so using the LiveVox portal. Here are the steps:
Steps to download LiveVox Agent Desktop Native Application using the LiveVox portal
Log in to the LiveVox portalClick on the Settings icon on the top right corner of the portal.
Select Agent Desktop Native from the drop-down menu.
You will see a page with the download links for Windows, Mac, and Linux platforms. Choose the appropriate link for your operating system and click on it.
The download will start automatically. Save the file to your preferred location on your computer.
Steps to install and configure LiveVox Agent Desktop Native Application
Locate the downloaded file on your computer and double-click on it to start the installation process.
Follow the instructions on the screen to complete the installation. You may need to accept the terms and conditions and grant permission to install the application.
Once the installation is finished, you will see a shortcut icon for LiveVox ADN application on your desktop or in your applications folder. Click on it to launch the application.
The first time you launch the application, you will need to enter your LiveVox portal URL, username, and password. You can also choose to save your credentials for future use.
Click on Login to access the agent desktop. You will see a pop-up window asking you to allow access to your microphone. Click on Allow to enable voice communication.
You can also configure your audio settings by clicking on the Gear icon on the top right corner of the agent desktop. You can select your preferred microphone and speaker devices, adjust the volume, and test your sound quality.
How to download LiveVox Agent Desktop Native Application as an agent?
If you are an agent who wants to download the LiveVox ADN application, you can do so using the agent sign in page. Here are the steps:
Steps to download LiveVox Agent Desktop Native Application using the agent sign in page
Go to the using your web browser.
You will see a link that says Download Agent Desktop Native Application. Click on it to open a new tab with the download links for Windows, Mac, and Linux platforms.
Choose the appropriate link for your operating system and click on it. The download will start automatically. Save the file to your preferred location on your computer.
Steps to install and configure LiveVox Agent Desktop Native Application
The steps to install and configure LiveVox ADN application are the same as those for an administrator. Please refer to the previous section for details.
How to use LiveVox Agent Desktop Native Application?
Once you have downloaded, installed, and configured LiveVox ADN application, you can start using it to access and use the agent desktop features. Here are some tips on how to use LiveVox ADN application:
How to sign in and sign out of LiveVox Agent Desktop Native Application
To sign in to LiveVox ADN application, you need to enter your LiveVox portal URL, username, and password. You can also choose to save your credentials for future use. To sign out of LiveVox ADN application, you need to click on the Logout button on the top right corner of the agent desktop.
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How to access and use the agent desktop features
The agent desktop features are similar to those available on the web browser version. You can use them to perform tasks such as changing your status, making and receiving calls, transferring calls, conferencing calls, sending chat messages, viewing call history, etc. You can also use desktop native commands to perform these tasks using keyboard shortcuts. You can view and edit these commands by clicking on the Gear icon on the top right corner of the agent desktop and selecting Edit Commands.
How to record the agent's desktop
To record your desktop screen during a call, you need to enable this feature in your account settings. To do this, you need to log in to the LiveVox portal as an administrator and go to Settings > Account Settings > Recording Settings > Record Agent's Desktop Screen During Call. Check this option and click on Save Changes. Once this feature is enabled, you will see a red dot icon on the top left corner of your agent desktop when you are on a call. This indicates that your desktop screen is being recorded. You can click on the red dot icon to pause or resume the recording. You can also stop the recording by ending the call. The recorded files will be stored in your computer and uploaded to the LiveVox portal for review and playback.
Conclusion
The LiveVox ADN application is a useful tool that can enhance your experience with the agent desktop. It allows you to access the agent desktop without a web browser, use your computer as a phone device, and record your desktop screen during a call. It also allows you to customize your desktop native commands using the LiveVox portal. To use the LiveVox ADN application, you need to download, install, configure, and use it according to your operating system and account settings. We hope this article has helped you understand how to download and use the LiveVox ADN application.
FAQs
Here are some frequently asked questions about the LiveVox ADN application:
Q: How can I update the LiveVox ADN application?
A: You can update the LiveVox ADN application by downloading and installing the latest version from the LiveVox portal or the agent sign in page. You do not need to uninstall the previous version before installing the new one.
Q: How can I troubleshoot the LiveVox ADN application?
A: If you encounter any issues with the LiveVox ADN application, you can try the following steps:
Check your internet connection and audio settings.
Restart the LiveVox ADN application or your computer.
Clear your cache and cookies from the LiveVox ADN application by clicking on the Gear icon on the top right corner of the agent desktop and selecting Clear Cache.
Contact your administrator or LiveVox support for further assistance.
Q: How can I uninstall the LiveVox ADN application?
A: You can uninstall the LiveVox ADN application by following the steps for your operating system. For Windows, you can go to Control Panel > Programs > Uninstall a Program and select LiveVox Agent Desktop Native Application. For Mac, you can drag and drop the LiveVox Agent Desktop Native Application icon from your applications folder to the trash bin. For Linux, you can use the command line or a package manager to remove the LiveVox Agent Desktop Native Application.
Q: How can I provide feedback or suggestions for the LiveVox ADN application?
A: You can provide feedback or suggestions for the LiveVox ADN application by clicking on the Gear icon on the top right corner of the agent desktop and selecting Feedback. You can also contact your administrator or LiveVox support with your feedback or suggestions.
Q: How can I learn more about the LiveVox ADN application?
A: You can learn more about the LiveVox ADN application by visiting the , where you can find user guides, videos, tutorials, and FAQs.
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